Delivery, Returns & Terms & Conditions
Delivery, Returns & Terms & Conditions
All Amour Skincare orders are dispatched from the United Kingdom.
We normally process and dispatch orders on Tuesdays, Wednesdays and Fridays, excluding bank holidays. Orders received before 1pm on these days will usually be dispatched the same day. Orders received after 1pm, or on other days, will normally be processed on our next dispatch day.
During particularly busy periods, dispatch may take a little longer. Once your order has been dispatched, you will receive confirmation and tracking information.
UK delivery is FREE on orders over £49.99. Orders of £49.99 or less are charged £3.50 for delivery.
All UK orders are sent using a tracked delivery service. Delivery times are estimates provided by the courier and may vary.
Our 30-Day Happiness Guarantee
We want you to be completely happy with your Amour skincare.
All Amour skincare creams are covered by our 30-Day Happiness Guarantee. If you’re unhappy with your cream for any reason, please contact hello@amourskincare.com within 30 days of receiving your order.
Our team will be happy to offer advice or help arrange a return for a refund or replacement.
The Happiness Guarantee applies exclusively to Amour skincare creams. It does not cover serums, cleansers, scrubs, haircare products or other non-cream products.
Creams claimed under the Happiness Guarantee must be returned to us. Please contact customer services before returning your product so that we can provide return instructions and a reference number.
We ask that returns are sent using a tracked delivery service, with your reference number enclosed in the parcel.
The voluntary Happiness Guarantee may be used once per customer, subject to your statutory consumer rights.
Returns, Refunds & Exchanges
For most products purchased online, UK customers have the legal right to cancel their order within 14 days of receiving it, without giving a reason, subject to applicable exceptions.
After notifying us of cancellation, you normally have a further 14 days to return the goods.
Certain products may be excluded from change-of-mind cancellation rights, including sealed products unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions apply.
If your product arrives damaged, faulty or incorrect, please contact hello@amourskincare.com. Photographs are helpful but are not a condition of your statutory rights.
Where a refund is due under statutory cancellation rights, we will refund the applicable product cost and standard outbound delivery charges in accordance with UK consumer law. Refunds will be processed within the legally required timeframe.
Customers may be responsible for return postage for change-of-mind returns where this has been communicated before purchase. Where products are faulty or incorrectly supplied, we will meet our legal obligations regarding reasonable return costs.
For returns made solely under our voluntary Happiness Guarantee, we will explain the applicable return arrangements when you contact us.
Nothing in this policy affects your statutory consumer rights.
Special Offers & Promotions
From time to time, Amour Skincare may offer promotional discounts, bundles or special offers.
Promotions are subject to their advertised terms and availability. We reserve the right to decline or cancel orders involving demonstrable misuse of a promotion, where permitted by law. Any payment taken for an order we cancel will be refunded.
International Delivery
International shipping options, where available, will be displayed at checkout.
International delivery times vary depending on the destination, courier and customs procedures.
Orders shipped outside the United Kingdom may be subject to customs duties, import taxes or handling charges. These may be payable by the recipient, depending on the destination and applicable arrangements.
We recommend checking local import requirements before placing an order.
Contact & Returns Address
For delivery enquiries, returns or product advice, please contact:
Email: hello@amourskincare.com
Amour Group Ltd
4 Perton Farm Barns
Jenny Walkers Lane
Perton
South Staffordshire
WV6 7HB
Please contact us before returning any products so we can provide the appropriate return instructions.
Our registered office address for returns is below, this can also be found on companies house.
Amour Group Ltd. 4 Perton Farm Barns, Jenny Walkers Lane, Perton, South Staffs, WV6 7HB
Customs clearance & duty
Delivery times do not take into customs clearance. Please be aware we have no control over customs and we can not speed the process up if your parcel does not pass through as seamless as ourselves and our customers wish. Please note that items shipped outside of the European Union may be subject to import duty, taxies and/or charges which are not included in the cost of your order, nor will they be covered or reimbursed by ourselves. Please consult with your local customs office to find out what these charges my be prior to ordering.
Shipping services & estimated delivery times
NB: All products are made fresh to order.
United Kingdom
|
Royal Mail 48 Hour Tracked |
Mainland Europe
|
Hermes International - 3-5 business days DPD 48 hours - 2 business days DHL Express 24 hours - 1 business day |
Europe
|
Skynet - 7-10 business days DHL Economy - 3 business days DHL 24 Hours - 1 business day |
USA
|
Skynet - 7-10 business days DHL Express - 1 business day |
Asia
|
Skynet - 7-10 business days DHL Express - 2 business days |
Australia, Far East, Singapore, Hong Kong and South Africa
|
DPD Air Express - 2-5 business days DHL Express - 3 business days |
Rest Of The World
|
Skynet - 7-10 business days DHL Express - 3-4 business days |